Blog · Field notes
Real builds. Real lessons.
Notes from the projects we ship — what worked, what broke, the calls we got right, the calls we'd reverse. Written by the operator who built it. Named clients where they let us.
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[PLACEHOLDER] How a trained AI agent cut a clinic's support tickets by 40% in 6 weeks
We rented voice-noting devices to the front desk, spent a week reading their inbox, then shipped an agent that handles 4 in 10 inbound questions before a human sees them. Here's the training process, the architecture, and the unexpected first-week failures.
Client: [Client name — placeholder] · Stack: Claude API + n8n + WordPress
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[PLACEHOLDER] Shipped a clinic's custom CRM in 3 weeks — here's the full build log
They were paying $1,400/month to a vertical SaaS that didn't fit half their workflows. We mapped the real process in a half-day session and shipped a custom replacement on their own hosting. Schema, integrations, migration day, and the one mistake that cost us a Friday night.
Client: [Client name — placeholder] · Stack: Next.js + Postgres + Cloudflare